Shipping & Delivery

SHIPPING & DELIVERY

This page explains how online orders from New York Stylist are prepared, dispatched and collected.

ORDER PROCESSING

Orders are prepared during normal business days.

Please allow approximately 2 Days for your order to be prepared for dispatch. Orders placed during busy periods, product launches, public holidays or shop closures may require additional time.

You will receive an email when your order has been dispatched or is ready for collection.

SHIPPING COSTS

Available shipping options and charges are displayed at checkout before payment is completed.

Shipping charges may depend on:

• Delivery destination
• Parcel size and weight
• Selected delivery method
• The products included in the order

DELIVERY ESTIMATES

Any delivery timeframe displayed at checkout is an estimate rather than a guaranteed arrival date.

Delivery estimates begin after the order has been dispatched. Carrier delays, weather events and other circumstances outside our direct control may affect delivery.

TRACKING

Where tracking is included, the tracking details will be sent to the email address supplied with the order.

Tracking information may take some time to update after the parcel has been collected by the carrier.

LOCAL PICKUP

Where local pickup is available, it can be selected during checkout.

Please wait until you receive confirmation that your order is ready before travelling to the shop. Bring your order confirmation when collecting your purchase.

Pickup is available during the shop’s current trading hours unless another arrangement has been confirmed.

DELIVERY ADDRESS

Customers are responsible for entering a complete and accurate delivery address.

Contact us immediately if you notice an error. Once an order has been packed or dispatched, we may not be able to change or redirect it.

Additional delivery charges may apply where an order is returned because an incorrect or incomplete address was supplied.

DAMAGED, DELAYED OR MISSING ORDERS

Contact us if your order arrives damaged or appears to be missing.

Please include:

• Your order number
• A description of the problem
• Photographs of any damaged packaging and products
• The relevant tracking information

We will review the issue, work with the delivery provider where necessary and provide any remedy required under Australian Consumer Law.

INTERNATIONAL SHIPPING

We offer international shipping from Australia to selected destinations. Shipping costs and estimated delivery times are calculated at checkout based on your location and order size. International customers are responsible for any customs duties, import taxes or other charges applied by their destination country. Delivery times may vary due to customs processing and local postal services.

CONTACT

For shipping enquiries, contact us through the Contact & Visit page and include your order number.